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Delivery & Payment Information

Delivery

The delivery of our products will be made to your designated address at the indicative time indicated in the confirmation of your order. If for any reason whatsoever, we cannot meet the delivery date, we will keep you informed and propose a new delivery timetable. Reasons for delay could include: Customization of products, Specialized items, Unforeseen circumstances or remote delivery area.

Your inability to receive our products at your designated address and time and further request for re-dispatching them at a different location with a new timetable will potentially entail additional charges.

WarningUpon receipt of your order, please ensure that there are no damage to the packaging that may have been caused during transport. By signing the receipt you confirm that the product is complete and in good condition. The driver is obliged (if there is damage to the package) to wait until you check the products and you should not let him leave before completing the check. In case of minor wear of the packaging, tell the driver to make an official recording of this.

If the packaging is in perfect condition but the products are defective, you are covered by the warranty provided by the manufacturing company in accordance with their return policy.

DATES AND HOURS OF DELIVERY

The days and times of delivery are defined by each courier with which we operate and may vary according to the place of delivery. It is usually Monday to Friday from 9.00 am to 17.00 pm (excluding holidays). All deliveries outside this timetable will have to be arranged directly with our couriers in order to find the appropriate delivery slot. All communications and potential additional delivery costs are arranged between the buyer and the courier company without any involvement of Active Life KOINSEP.

PAYMENT

WHEN FILLING OUT THE ORDER FORM, YOU MUST SPECIFY THE FORM OF PAYMENT. PAYMENT OPTIONS ARE: 

PAYMENT ON DELIVERY , 

CREDIT/DEBIT CARD,

BANK DEPOSIT,

PAYPAL

THE CUSTOMER ACCEPTS UNRESERVEDLY AND HAS NO OBJECTION THAT AFTER THE COMPLETION OF EACH ORDER, THE SHIPMENT OF THE RELEVANT TAX INFORMATION (RECEIPT, INVOICE) WILL BE MADE EXCLUSIVELY BY ELECTRONIC MESSAGE SENDING (E-MAIL) TO THE EMAIL ADDRESS THAT THE USER SUBMITTED WHEN REGISTERING ON THIS PLATFORM.

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